Shipping, Delivery & Returns

Shipping

We provide free standard shipping worldwide. DHL express shipping is available as a paid option for customers who wish to receive their purchase within 2-3 business days. 

Customs duty and related taxes for international shipments are the responsibility of the customer and will not be borne by URBAN STORY.



Delivery

All orders will be processed and dispatched within 48 hours of payment. Orders received on Sat, Sun and Public Holidays (Singapore) will be processed the next working day.

Customers will be alerted via email regarding bounced items. The customer will bear the cost of redelivery, unless it is an error on our part. URBAN STORY will hold bounced items for a maximum of 90 days.

 

Returns

We sincerely apologise for any missing/ incorrect/ defective item. Please contact us for an immediate exchange, and all redelivery charges will be borne by us.

Defective/incorrect items to be returned to:

URBAN STORY, 2 Lorong M Telok Kurau, Unit 05-04 Naturalis, Singapore 425279.